Harnessing AI for Legacy EMC Storage Support: Introducing the EMC Tech Guru Series

In the fast-paced world of technology, staying updated is crucial, but what happens when your reliable EMC storage technology, like Centera, Atmos, DCA, or older VMAX and Xtremio models, becomes unsupported by OEMs? Businesses often find themselves in a dilemma, grappling with the challenge of maintaining these legacy systems without official support.

The EMC Tech Guru series is here to bridge this gap. With the cessation of updates and official support for these legacy systems, finding skilled personnel for maintenance becomes increasingly difficult. This is where our AI-driven EMC Tech Guru steps in as your tech support co-pilot.

Each EMC Tech Guru is trained on a vast array of original documentation, guides, training materials, and knowledge bases accumulated over the years. These AI GPT-based support systems are designed to offer reliable answers to questions about End-of-Service-Life (EOSL) technologies, effectively rescuing customers from a support limbo.

For instance, our “Centera Tech Guru” specializes in EMC Centera Technology, offering expert guidance on configuration, architecture, features, and troubleshooting. It is adept at handling specific queries, from common issues to step-by-step troubleshooting, installation, maintenance best practices, firmware updates, and more.

At present, each customized GPT is backed by a live support agent, ensuring that the knowledge fed into the AI is continuously updated and refined. We’re excited to announce the beta version of this service, set to launch alongside the new GPT release store by January 2024.

Stay ahead in your legacy system management with EMC Tech Guru, your AI-powered assistant for uninterrupted and expert support.